Refund and Return Policy of RapidxCity

Effective Date: March 7, 2025

At RapidxCity, we strive to provide our customers with high-quality iPhones and exceptional service. If you are not completely satisfied with your purchase, our Refund and Return Policy ensures a hassle-free experience. Please read the following guidelines carefully before initiating a return or refund request.

1. Eligibility for Returns

We accept returns under the following conditions:

✔️ The item must be returned within 14 days from the date of delivery.
✔️ The iPhone must be in its original condition, unused, and free from physical damage.
✔️ The product must include all original accessories, packaging, and documentation.
✔️ The serial number and IMEI must match the records in our system.

Returns that do not meet these conditions may be subject to partial refunds or rejection.

2. Non-Returnable Items

Certain items are not eligible for return, including:

✔️ iPhones that have been physically damaged, water-damaged, or modified.
✔️ Devices with software tampering, jailbreaking, or unauthorized repairs.
✔️ Opened or activated gift cards and digital products.
✔️ Special order items or custom-configured devices.

If you are unsure about your product’s eligibility for return, contact our support team for assistance.

3. Refund Policy

✔️ Full Refund: If the returned iPhone meets all eligibility criteria, we will issue a full refund to your original payment method within 5-7 business days.
✔️ Partial Refund: If the iPhone is returned in a used condition or missing original accessories, a restocking fee of up to 20% may apply.
✔️ Non-Refundable: Items that fail to meet our return policy conditions will not be eligible for a refund.

Refund processing times may vary depending on your payment provider.

4. Exchange Policy

✔️ If you receive a defective or incorrect item, you can request an exchange instead of a refund.
✔️ Exchanges must be requested within 7 days of receiving your order.
✔️ We will cover return shipping costs if the issue is due to our error.

If the requested replacement is out of stock, we will issue a full refund or store credit.

5. How to Initiate a Return

To start a return or refund request, follow these steps:

✔️ Step 1: Contact us via email or phone with your order number and reason for return.
✔️ Step 2: Our team will provide you with a Return Merchandise Authorization (RMA) number.
✔️ Step 3: Pack the iPhone securely with all original accessories and include the RMA number on the package.
✔️ Step 4: Ship the item to the return address provided by our team.

Once we receive and inspect the item, we will process your refund or exchange accordingly.

6. Return Shipping Costs

✔️ If the return is due to a defective product or our error, we will cover the shipping costs.
✔️ If the return is due to a change of mind or customer preference, the buyer is responsible for return shipping fees.
✔️ We recommend using a trackable shipping service to ensure a successful return.

7. Cancellations

✔️ Orders can be canceled before they are shipped for a full refund.
✔️ If an order has already been processed and shipped, you must follow the return policy for a refund.

8. Google AdSense Compliance

We comply with Google AdSense policies to ensure a secure and transparent shopping experience. We do not engage in misleading refund claims, false advertising, or deceptive return policies.

For more details on Google’s policies, please refer to Google’s Privacy & Terms.

9. Contact Us

For any questions about our Refund and Return Policy, please contact us:

📍 Address: 1618 Sundown Lane, Austin, Texas, United States
📞 Phone: 512-276-5536
📧 Email: info@rapidxcity.xyz
🌐 Website: https://rapidxcity.xyz/

Thank you for choosing RapidxCity. We appreciate your trust and look forward to serving you again! 🚀📱